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Frequently Asked Questions

Frequently asked questions (FAQ)

Q: What is the shipping cost within Malaysia?

A: We offer free shipping throughout Malaysia for all orders above RM150 WM/ RM200 EM.
For orders below the free shipping amount, the shipping fee will be charged at flat rate basis: RM7 (West Malaysia) / RM10 (East Malaysia)

Q: What is the shipping cost to Singapore?

A: We offer free shipping to Singapore for all orders above RM500 and you all may use "Combine with Next Order" features to reach RM500 in total for free shipping entitlement.
For orders below RM500, the shipping fee will be charged at a flat rate basis: RM25

Q: How long will my order takes to be sent out?

A: All orders will be sent within 1-3 working days once we received your orders.For orders that consist of backorder items, we will send out once backorder items arrived. Should you require to send out your ready stock items first, feel free to contact customer service whatsapp at +011-10988349 for the arrangements *shipping fees may apply.

Delivery on weekdays only; Monday to Friday, excluding weekends and local public holidays.

Q: How do I track my order?

A: Tracking number will be emailed to you once your item(s) have been processed and shipped. Track your parcel here: DHL / Citylink.

Q: How long will my parcel arrive at my doorstep after being shipped out?

A: It depends on your location and area courier service efficiency. For West M’sia, your order will take approximately 1-3 working days. For East M’sia, your order will take approximately 3-5 working days to arrive at your doorstep.

Q: Is there any additional cost for re-delivery?
A: Yes, additional postage fee will be collected for re-delivery if the parcel is bounced back to us.

All parcels need to be signed upon receiving. Please track your parcel with the provided tracking number once it is being shipped from us.
You may arrange for re-delivery with the shipping company or self-collect at the allocated post offices if the postman attempt delivery is unsuccessful. 
All parcels will be returned to us if it is being unattended at the post office after 5 working days.

Q: Do your provide Self Collection?

A: Yes, only in Sri Petaling, Kuala Lumpur (our office) upon appointment – please kindly contact our customer service whatsapp at +011-10988349 if you select this option for further arrangements.

Q: I can't fit into the clothes, can I exchange?

A: Yes, all unfit clothes to return in unworn, unwashed and tag attached conditions. Dear19.co has the rights to reject your return if conditions not meet. Postage are fully bear by customers on both ways due to this reason.