Returns & Exchange
At Dear19.co, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience.
Dear valued customers, kindly follow the instructions below to return your purchase:
- All returns must be sent back within 7 working days upon receiving your order & it has to be informed to our customer service. (we will not allow any exchange if you fail to return the item/s within the stipulated time)
- All items can be return except Best Buy / Sale Items / Discounted Items and Intimates.
- Returns must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered). All items are not to be soaked. If colour runs due to this reason, item/s is strictly not returnable.
- Returns can only be done once.
- We reserved the right to reject any return item(s) if it does not meet the conditions.
- Refund would only be done as store credit, strictly no cash refund is allowed.
- Store credit voucher can only be used once, not applicable with any other further discount and must be redeemed within 45 days from the date of issue.
- Order using store credit to purchased is strictly not returnable, not refundable and not exchangeable.
- Buyer is responsible for the shipping cost of returned item(s) except for defective item due to our negligence & tracking number has to be inform to our customer service.
- Buyer is responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
Please whatsapp our customer service representative for the return details:Email: firstname.lastname@example.org
Tel : +6011-1098 8349